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Privacy Policy
Last Updated: 09.10.24
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities if you have a complaint.
This privacy policy does not apply to any third party websites that may have links to our own website.
Clients of the firm should read this policy alongside our general terms of business, which provide further information on confidentiality.
1. Who are we and what do we do?
1.1 Clarkson Wright & Jakes Ltd is a limited company authorised and regulated by the Solicitors Regulation Authority under number 558946.
1.2 We collect, use and are responsible for certain personal data about you. When we do so we must comply with the UK General Data Protection Regulation (UK GDPR). We must also comply with the EU General Data Protection Regulation (EU GDPR) in relation to services we offer to individuals in the European Economic Area (EEA).
1.3 Our services and website are not aimed specifically at children who are usually represented by their parents or guardians. If you are a child and you want further information about how we might use your data, please contact us (see ‘How to contact us’ at section 16).
2. Terminology
It would be helpful to start by explaining some key terms used in this policy:
We, us, our | Clarkson Wright & Jakes Ltd and Clarkson Wright & Jakes Services LLP |
Our Data Protection Partner | Jill Lawton Email:jill.lawton@cwj.co.uk Direct line: 01689 887855 Mobile: 07787 228007 Valiant House, 12 Knoll Rise Orpington, Kent, BR6 0PG |
Personal data | Any information relating to an identified or identifiable individual |
Special category personal data | Personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership Genetic data Biometric data (where used for identification purposes)
Data concerning health, sex life or sexual orientation Personal data relating to criminal convictions and offences or related security measures |
Data subject | The individual who the personal data relates to |
Data Protection Partner
We are not required under UK GDPR to appoint a Data Protection Officer (DPO) as we are not a public authority or body, our core activities do not consist of data processing operations that require regular and systematic monitoring of data subjects on a large scale, nor do our core activities consist of large-scale processing of special categories of data (sensitive data such as personal information on health, religion, race or sexual orientation) and/or personal data relating to criminal convictions and offences. We have chosen not to appoint a DPO voluntarily. We have made suitable alternative arrangements by appointing a Data Protection Partner who oversees data protection.
3. Personal data we collect about you
3.1 The table below sets out the personal data we will or may collect in the course of providing legal services. This may include special category personal data.
Personal data we will collect | Personal data we may collect depending on why you have instructed us |
Your name, address and telephone number Information to enable us to check and verify your identity, eg your date of birth or passport details Gender and pronoun preferences Occupation Marital status Electronic contact details, eg your email address and mobile phone number Information relating to the matter in which you are seeking our advice or representation Information to enable us to undertake a credit or other financial checks on you Your financial details so far as relevant to your instructions, eg the source of your funds if you are instructing on a purchase transaction Payment details (including card or bank information for transfers and direct debits) Information about how you interact with and use our website and services Audio recordings, calls Video recordings, screenshots | Your National Insurance and tax details Your bank and/or building society details Details of your professional online presence, eg LinkedIn profile Details of your spouse/partner and dependants or other family members, eg if you instruct us on a family matter or a will Your employment status and details including salary and benefits, eg if you instruct us on matter related to your employment or in which your employment status or income is relevant. Criminal records data, including driving or other convictions. Your nationality and immigration status and information from related documents, such as your passport or other identification, and immigration information, eg if you instruct us on an immigration matter. Details of your pension arrangements, eg if you instruct us on a pension matter or in relation to financial arrangements following breakdown of a relationship Your employment records including, where relevant, records relating to sickness and attendance, performance, disciplinary, conduct and grievances, eg if you instruct us on matter related to your employment or in which your employment records are relevant. Your racial or ethnic origin, gender and sexual orientation, religious or similar beliefs, eg if you instruct us on discrimination claim. Information relating to sex life or sexual orientation, eg. if you instruct us on a discrimination claim Your trade union membership, eg if you instruct us on a discrimination claim or your matter is funded by a trade union. Personal identifying information, such as your eye colour or your parents’ names, eg if you instruct us to incorporate a company for you. Health information, such as your medical records, eg if we are acting for you in a personal injury claim. Genetic information and/or biometric information used to identify someone, eg. where this is relevant to the matter we are working on |
3.2 The main purpose of collecting and using this information is to provide services to you. However, we may also collect and use the above information for the purposes set out in section 5.3.
3.3 If you do not provide personal data we ask for, it may delay or prevent us from providing those services.
4. How your personal data is collected
4.1 We collect most of the above information from you.
4.2 However, we may also collect information:
4.2.1 from publicly accessible sources, eg Companies House or HM Land Registry;
4.2. 2 directly from a third party, eg:
a. sanctions screening providers;
b. credit reference agencies;
c. client due diligence providers;
4.2.3 from a third party with your consent, eg:
a. your bank or building society, another financial institution or advisor;
b. consultants and other professionals we may engage in relation to your matter;
c. your employer and/or trade union, professional body or pension administrators;
d. your doctors, medical and occupational health professionals.
4.2.4 via our website—we use cookies and similar technologies on our website (for more information on cookies, please visit https://www.cwj.co.uk/site/home/ our cookie policy)
4.2.5 via our information technology (IT) systems, eg:
a. via our case management, document management and time recording systems;
b. from door entry systems and reception logs;
c. through automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems, communications systems, email and instant messaging systems.
5. How and why we use personal data
5.1 Under data protection law, we can only use your personal data if we have a proper reason, eg:
5.1.1 you have given consent – where we need your consent, we will ask for it separately of this privacy policy and you can withdraw consent at any time;
5.1. 2to comply with our legal and regulatory obligations;
5.1.3 to fulfil our contract with you or to take steps at your request before entering into a contract; or
5.1.4 for our legitimate interests or those of a third party.
5.2 A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You have the right to object to processing based on legitimate interests. We must then stop the processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or the processing is required to establish, exercise or defend legal claims.
5.3 The table below explains what we use your personal data for and why:
What we use your personal data for | Our reasons |
Providing legal services to you | To fulfil our contract with you or to take steps at your request before entering into a contract |
Preventing and detecting fraud against you or us | For our and/or your legitimate interests, ie to minimise fraud that could be damaging for you and/or us |
Conducting checks to identify our clients and verify their identity Screening for financial and other sanctions or embargoes Other activities necessary to comply with professional, legal and regulatory obligations that apply to our business, eg under health and safety law or rules issued by our professional regulator | Depending on the circumstances:
|
To check whether there is any conflict of interest between us and you and/or between you and another client | To comply with our legal and regulatory obligations |
To enforce legal rights or defend or undertake legal proceedings | Depending on the circumstances:
|
Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies | Depending on the circumstances:
|
Ensuring internal business policies are complied with, eg policies covering security and internet use | For our legitimate interests, ie to make sure we are following our own internal procedures so we can deliver the best service to you |
Operational reasons, such as improving efficiency, training and quality control | For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price |
Ensuring the confidentiality of commercially sensitive information | Depending on the circumstances:
|
Statistical analysis to help us manage our business, eg in relation to our financial performance, client base, services range, or other efficiency measures | For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to you at the best price |
Protecting the security of systems and data used to provide services, preventing unauthorised access and changes to our systems | Depending on the circumstances:
|
Updating and enhancing client records | Depending on the circumstances:
|
Statutory returns | To comply with our legal and regulatory obligations |
Ensuring safe working practices, staff administration and assessments |
|
Providing information updates and/or marketing our services and those of selected third parties to: —existing and former clients; —and third parties. | Depending on the circumstances:
|
Credit reference checks via external credit reference agencies | For our legitimate interests, ie to ensure our clients are likely to be able to pay for our services |
To deal with complaints or claims | Depending on the circumstances:
|
External audits and quality checks, eg for LawNet or ISO accreditation and the audit of our accounts to the extent not covered by 'activities necessary to comply with legal and regulatory obligations' above | Depending on the circumstances; – for our legitimate interests, ie to achieve and maintain our relevant accreditations so we can demonstrate we operate at the highest standards - to comply with our legal and regulatory obligations |
To share your personal data with members of our company and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale or in the event of our insolvency In such cases information will be anonymised where possible and only shared where necessary | Depending on the circumstances:
|
5.4 Where we process special category personal data, (see section 2 ‘Terminology’), we will also ensure we are permitted to do so under data protection laws, eg:
5.4.1 we have your explicit consent;
5.4.2 the processing is necessary to protect your (or someone else’s) vital interests where you are physically or legally incapable of giving consent;
5.4.3 the processing is necessary to establish, exercise or defend legal claims; or
5.4.4 the processing is necessary, for reasons of substantial public interest.
6.1 We may use your personal data to send you updates (eg by email, text message, telephone, post or social media channels) about our services, including legal developments that might be of interest to you and/or information about our services and events.
6.2 We have a legitimate interest in using your personal data for marketing purposes (see section 2 ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing communications. However, where this is not the case, we will always ask for your consent.
6.3 In all cases, you have the right to opt out of receiving marketing communications at any time by:
6.3.1 emailing cwj@cwj.co.uk; or
6.3.2 using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts.
6.4 We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
6.5 We will always treat your personal data with the utmost respect and never share it with other organisations for marketing purposes.
7. Who we share your personal data with
7.1 We routinely share personal data with:
7.1. 1 Clarkson Wright & Jakes Services LLP and Clarkson Wright & Jakes Notaries LLP;
7.1.2 third parties we use to help deliver our services to you, eg. providers of our case management and finance system, IT service providers including cloud service providers such as data storage platforms, shared service centres and financial institutions in connection with invoicing and payments.
7.1.3 third party external advisors or experts engaged in the course of providing services to you, eg barristers, medical professionals, accountants, tax advisors;
7.1.4 companies providing services for money laundering checks and other crime prevention purposes and companies, providing similar services, including financial institutions and credit reference agencies;
7.1.5 other third parties where necessary to carry out your instructions, eg your mortgage provider or HM Land Registry in the case of a property transaction or Companies House;
7.1.6 credit reference agencies;
7.1.7 our insurers and brokers;
7.1.8 external auditors, eg in relation to ISO accreditation and the audit of our accounts;
7.1.9 our banks;
7.1.10 external service suppliers, representatives and agents that we use to make our business more efficient, eg typing services, marketing agencies, document collation or analysis suppliers.
7.2 We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We ensure all outsourcing providers operate under service agreements that are consistent with our legal and professional obligations, including in relation to confidentiality.
7.3 We, or the third parties mentioned above, may occasionally also share personal data with:
7.3.1 our, and their external auditors, eg in relation to ISO accreditation and the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations;
7.3.2 our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations;
7.3.3 law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations;
7.3.4 other parties, that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition or asset sale or in the event of our insolvency – - usually, information will be anonymised but this may not always be possible, and the recipient of any of your personal data will be bound by confidentiality obligations.
7.3.5 If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ at section 16).
8. Where your personal data is held
8.1 Personal data may be held at our offices, third party agencies, service providers, representatives and agents as described in section 7 ‘Who we share your personal data with’.
8.2 Some of these third parties may be based outside the UK. For more information, including on how we safeguard your personal data when this occurs, see section 10 ‘Transferring your personal data abroad’.
9. How long your personal data will be kept
9.1 We will not keep your personal data for longer than we need it for the purpose for which it was collected or as required by law.
9.2 As a general rule we will keep your personal data for at least seven years from the conclusion of your matter, in case you, or we, need to bring or defend any complaints or claims. However, different retention periods apply for different types of personal data and for different services. Further details of retention periods can be found in our Terms of Business Our Terms of Business and Client Charter - Clarkson Wright & Jakes Solicitors (cwj.co.uk)
9.3 If you would like further information about how long we keep your personal data, please contact us (see section 16).
10. Transferring your personal data abroad
10.1 It is sometimes necessary for us to transfer your personal data to countries outside the UK/and EEA.
10.2 We will transfer your personal data outside the UK/EEA only where:
10.2.1 the UK government or European Commission has decided the recipient country ensures an adequate level of protection of personal data (known as an ‘adequacy decision’);
10.2.2 there are appropriate safeguards in place, (eg standard contractual data protection clauses published or approved by the relevant data protection regulator) together with enforceable rights and effective legal remedies for you; or
10.2.3 a specific exception applies under data protection law.
10.3 You can contact us (see section 16 ‘How to contact us’) if you would like a list of countries benefitting from a UK or European adequacy decision or for any other information about protection of personal data when it is transferred abroad.
11.1 You have the following rights, which you can exercise free of charge
Access | You have the right to ask us for copies your personal data. You can request other information such as where we get personal data from and who we share personal data with. There are some exemptions which means you may not receive all the information you ask for |
Rectification | You have the right to ask us to correct or delete personal data you think is inaccurate or incomplete |
Erasure (also known as the right to be forgotten) | You have the right to ask us to delete your personal data—in certain situations |
Restriction of processing | You have the right to ask us to limit how we use your personal data—in certain situations, eg if you contest the accuracy of the data |
Data portability | You have the right to ask that we transfer the personal data you gave us , to another organisation or to you—in certain situations |
To object | You have the right to object: —at any time to your personal data being processed for direct marketing (including profiling); —in certain other situations to our continued processing of your personal data, eg processing carried out for our legitimate interests unless we demonstrate compelling legitimate grounds for the processing which override your interests or for establishing exercising or defending legal claims. |
Not to be subject to automated individual decision making | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you |
The right to withdraw consent | When we use your consent as our lawful basis, you have the right to withdraw that consent at any time Withdrawing consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn |
11.2 If you make a request, we must respond to you with undue delay and in any event within one month.
11.3 If you would like to exercise any of those rights, please: email, call or write to us—see section 16: ‘How to contact us’; and
11.3.1 provide enough information to identify yourself (eg your full name, address and client or matter reference number) and any additional identity information we may reasonably request from you;
11.3.2 let us know what right you want to exercise and the information to which your request relates.
12. Keeping your personal data secure
12.1 We have implemented appropriate technical and organisational measures to keep your personal data confidential and secure from unauthorised access, use and disclosure. We limit access to your personal data to those who have a genuine business need to access it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.
12.2 We require our business partners, suppliers and other third parties to implement appropriate security measures to protect personal data from unauthorised access, use and disclosure.
12.3 We also have procedures to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are required to do so.
13.1 Please contact us if you have any queries or concerns about our use of your personal data (see ‘How to contact us’) at section 16. We hope we will be able to resolve any issues you may have.
13.2 You may also have the right to lodge a complaint with the Information Commissioner’s Office (the UK data protection regulator, also known as the ICO) and/or the relevant supervisory authority in your jurisdiction.
13.3 The contact details for the ICO are:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
13.4 Please contact us if you would like further information.
14 Changes to this privacy policy
14.1 This privacy policy was initially published on 1 May 2018. The date of the most recent update is shown in the footer below.
14.2 We may change this privacy policy from time to time. When we do we will publish the updated version on our website and ask for your consent to the changes if legally required.
15. Updating your personal data
We take reasonable steps to ensure your personal data remains accurate and up to date. To help us with this, please let us know if any of the personal data you have provided to us has changed, eg your surname or address – see ‘How to contact us’ at section 16
You can contact us and/or our Data Protection Partner by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
If you would like this policy in another format (for example audio, large print, braille) please contact us (see ‘How to contact us’ at section 16).